CATENA
We appreciate your trust and are committed to providing you with exceptional service and timely delivery. Please refer to the shipping information below for your order.
Order processing times:
Orders are typically processed within 24-48 hours of the order.
Custom or special order items may take longer to process, generally 3-5 business days.
Shipping methods:
express shipping (1-2 business days)
Packaging:
All items will be securely and safely packaged to prevent damage during transit. Fragile or high-value items will be packaged with additional protective materials, such as bubble wrap or foam padding.
Shipping costs:
Shipping costs vary based on the size, weight, and destination of the package. You can view the estimated shipping costs for your order during the checkout process before completing it.
Order tracking:
Once the order is shipped, you will receive an email with the tracking number and courier information. You can also monitor the status of your order by logging into your account.
International shipping:
We ship worldwide! Please note that international shipping rates and delivery times may vary based on the destination. Customers are responsible for any applicable customs duties, import taxes, or additional fees.